Payment Processing Changes

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We are working on changing some of our back-end accounting systems to better keep online payments and our ticketing systems in sync so when you pay an invoice, it actually shows as paid in a timely fashion (a manual sync process currently). Due to a scheduling mix-up with our vendor, the migration that was supposed to happen after Christmas got kicked off last week. What that means is that for the next week or so, invoices and payments may not show up properly in our customer support portal or in the WisePay portal and we may have errors that state cannot accept payments online while we clean up some of the back-end integrations and settings. If you need to pay an invoice electronically (ACH or Credit Card) and you are unable to do so online (or you want to verify that a payment you made applied properly), please call our office and ask for our bookkeeper so we can assist.

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