Is co-managed IT services the right choice for your company? Some companies like having the reliability of having an IT staff in-house, and it is comforting to know that someone is around the corner whenever you need help with your computer. The question to ask yourself, is your IT staff enough to handle all your IT service needs? If not, then that’s when you’ll be able to benefit from co-managed IT services. You get to keep your current IT support, as well as getting an extra set of hands from an outside source. Here are some questions to ask if co-managed service is the right choice for your company:
Does your current IT support have an incident response plan?
An incident response plan is a guide to help your IT staff know what to do in case of network security incidents such as security breaches and cyberattacks. According to IBM, companies can save $1.2 million just by having an incident response plan. A lot of companies with limited IT support do not have the time, tools, and resources to build one, and partnering with a managed service provider that can provide co-managed services will take care of that for you.
Does it take more than 24 hours for an IT problem to get looked at or resolved?
You are in a middle of a project, and your computer stops working. What do you do? You call the IT guy in your office. He tells you that he is helping someone else, and the turnaround time is 24 hours. You do not have that kind of time. This is when having a second set of IT hands can help.
Does your in-house IT support conduct cyber-security training for the staff?
All your staff should be IT experts when it comes to cybersecurity. They need to be aware of the threats they could face. Most phishing scams go to your staff’s inbox. They should be trained on how to handle these threats. Regular security training will help educate them on how to avoid and best handle phishing scams.
If your IT staff lack productivity, cybersecurity is not prioritized, and IT projects are not moving forward, then co-managed IT services is the right choice for your company. With our team of highly skilled technicians, we can help your IT staff do their jobs more efficiently. Contact us here.