We announced a bit over a month ago our merger with Velonex Technologies. As we’re working with them more and more, we’re realizing how joining forces with them is going to be good for all involved. As with any merger, we are working through all our tools (on both sides) to figure out how we can use those tools to better serve our clients across all regions that Velonex serves. We have already merged email systems, we’re working on merging our remote monitoring tools, and you can send payments to Velonex’s address (Velonex Technologies, PO Box 736521, Dallas, TX 75373-6521).
One of the main tools we need to cutover is our ticketing system, our customer portal systems, and our quoting system. Our tentative plan is to cut that all over early on the morning of May 28 June 4 June 11. This should be transparent to you if you call or email in tickets, as we’ll work those as normal. However, if you use our new chat tools or our customer portal during that timeframe, there may be some initial delays in getting those re-integrated and rebuilt after the migration. We’ll get them back live and working on May 28 and 29 June 4 and 5th. Meanwhile, call or email as usual for support if you’re having trouble accessing those tools and need assistance.
If you have any quotes you have questions on or would like to approve on that day, just email your sales rep (usually that’s Jake) and we’ll get you answers as soon as possible.
Thanks again for being an awesome Weston customer as we work our way through this transition! Please don’t hesitate to reach out if you have any questions at all!
Edit 5/26/26: The migration of the ticketing system has been pushed back slightly. New tentative migration date is June 4, 2026. We’ll updated here if that date changes.
Edit 6/5/26: The migration of the ticketing system has been pushed back slightly. New tentative migration date is June 11, 2026. We’ll updated here if that date changes.