RingCentral — the phone system that Weston is currently using — is having a large outage (https://status.ringcentral.com/), which is affecting our inbound and outbound calling and will likely do so for the rest of the day. If you need technical help or are trying to reach us until this issue is resolved, please reach us by chat (https://www.velonexit.com/chat or follow the link to the new chat in your Teams client), or email us (help@weston-tech.com).
If this is a high priority issue, we have setup a temporary phone queue that should put you in touch with our helpdesk. You can call us at 971-279-7150 to reach that queue. The issue has been fixed, see below.
Please don’t hesitate to reply to this email if you have any additional questions and thank you for your patience!
Update 1/23/25 at 8AM: It appears that the issues are resolved. Please return to calling your local number, or your CompleteCare direct phone number (email us if you don’t have that number) if you need tech support.