Help Desk Technician (Canoga Park)

Job description

Simplicit Technologies is an IT consulting and services firm servicing LA-based clients with a presence nationwide. We are looking for a Help Desk Tech for our Canoga Park office.

Simplicit fosters an environment that is both challenging and rewarding. Simplicit Technologies strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities.

Simplicit Technologies Core Values are who we are, and in everything we do:

· We serve others

· We are committed to continuous improvement

· We are lifelong learners

· We strive for excellence

· We do everything with honesty and integrity

Veterans Welcome!

We are looking for IT Support Technician with the following characteristics:

1. Quick response time and good communication skills with our clients.
2. A strong technical background and experience in the world of IT.
3. An aptitude for self-education.
4. Service-oriented and ready to assist people with their technology needs.
5. A Proactive team player who can work autonomously without constant supervision.
6. Honest and trustworthy; no drama, gossip or negativity.

Responsibilities include:
-End-User support onsite
-Manage client’s IT infrastructure including VMware infrastructure, Switches, Storage devices, Routers, Firewalls, Servers, Workstations and mobile devices
-Able to create procedures, documentation, and reports
-Act as first-level support
-Willing to work after hours when needed

Candidate should have experience in IT support, must be able to work well under pressure, independently, and have excellent verbal and written communication skills.

Preferred basic technical skills should include:
1. Microsoft desktop and server systems, MS Exchange, Active Directory, IIS and Terminal servers.
2. Networking – TCP/IP, DNS, DHCP, Routing, VLAN, IPSEC and SSL VPN, Firewalls and Wireless networks.
3. Experience with setting up VMware Virtual infrastructure. Hyper-V an advantage.
4. Knowledge of Storage arrays, backup and replication solutions, monitoring systems.
5. Experience in troubleshooting technical issues

Additional Preferred technical skills include:
1. Certifications or comparable experience with Products from VMware, Fortigate, Microsoft, and Cisco.
2. Experience with TrendMicro, Dell Server, and storage, Symantec backup exec and enterprise vault, Veeam, Crashplan, Google Apps, Microsoft 365, and Apple products.
3. Experience working for an MSP with remote monitoring and management tools.
4. Experience in the design and implementation of IT solutions to fit the client needs.

If you constantly strive to improve your technical knowledge, have a hardcore work ethic, are looking for challenges and a place with lots of opportunities to grow, email us your resume, LinkedIn profile and cover letter with “IT Support Technician” in the subject line.

Benefits Offered

– Company-paid Medical Coverage

– Accrued sick days

– Competitive Paid Time Off

Salary $25 – $34 per hour based on experience

Career Level – Experienced (Non-Manager/Non-Exempt)

Experience Required 2+ Years

Education Required High School Diploma or equivalent

Job Type Employee

Job Status Full Time

*Simplicit Technologies is an Equal Opportunity Employer

Job Type: Full-time in office or on-site

Job Type: Full-time

Pay: $25.00 – $34.00 per hour